Dispute & Chargeback Policy

Last Updated: July 28, 2026

How to Dispute a Result

If you have questions about your authentication result, please email us directly at support@pacauthentication.com. You must include your Submission Number in the email so our team can pull your record.

Payment Disputes & Refunds

Authentication fees are strictly non-refundable once the physical item has been received and the forensic review process has begun, regardless of the final opinion rendered. In the event of an unauthorized chargeback or payment dispute initiated through your financial institution, PAC will automatically leverage our automated dispute resolution system.

Impact on Authentication

If a dispute is initiated, PAC reserves the right to immediately suspend or revoke any Certificates of Authenticity associated with the disputed transaction. The item will be removed from the public registry until the dispute is resolved.

Evidence Compilation

Our dispute service automatically compiles cryptographic proof of your submission, including your explicit consent to our Terms of Service (logged by IP address and timestamp), signature uploads, and delivery tracking data, which is submitted directly to the payment processor.